Any order from The Rainforest Company is binding. Exchange and return of delivered goods are generally not possible, except for deviating from the order or damaged by the transport supplies and faulty goods.
Defects must be complained of immediately upon receipt of the goods. Otherwise, the goods are considered to be properly accepted by the customer. Obscured defects must be reported to The Rainforest Company Customer Service by phone or email to firstname.lastname@example.org as soon as they are discovered.
Returns agreed with The Rainforest Company Customer Service should be returned to:
The Rainforest Company GmbH
Once your return has been received in our warehouse and checked, we will refund the amount. The refund varies depending on the method of payment and takes place within 14 days of receipt of the return.
Credit card: The credit will be taken to your credit card account. You will see the booking from your next credit card statement.
Invoice Purchase: Your invoice will be reduced by the value of the returned item. You then only pay for the goods they have kept. If the transfer has already taken place, the amount will be credited to your bank account. For this we need from you the bank data (IBAN, BIC and account holder). Once we have this data, the repayment is instructed.