Terms and conditions
Version 2.0 vom 01.02.2018
1. Area of application
2. Order and contract
(1) The registration to the online store is exclusively legal capacity reserved and is free of charge. A claim for admission to the online shop does not exist. The data required for registration must be provided by the customer completely and truthfully. The customer is responsible for updating his data.
2.3. Incomplete fulfillment of the order
(1) In exceptional cases, it may happen that for various reasons not enough goods are available or can not be released for delivery. If products are not available at the time of delivery, they will not be reshipped or replacement items will be delivered. The effective delivered quantity will be indicated on the final delivery note and on the invoice. There is no subsequent delivery and there is no claim for damages.
3.1. Delivery of goods
(1) The delivery of the goods will be made directly to the delivery address and contact person provided by the customer or will be picked up at the chosen pick-up station (The Rainforest Company partner, participating specialist shop). The delivery is made by the transport service provider. The delivery takes place where accessible to the front door to individuals and to the reception at corporate customers.
3.2. Delivery and pick-up arrangements
Delivery to private households or corporate customers
Delivery to pickup points (partner locations)
3.3. Deposit of deliveries
For quality and safety reasons, The Rainforest Company strives to personally hand over the delivery of the goods to the customer. If a personal delivery during the agreed delivery time is not possible, the goods will either be deposited at the front door or brought back to the postal station. With the delivery of the goods, respectively the deposit of the goods on the doorstep, the benefits and risks, in particular the risk of theft, damages by third parties and environmental influences are transferred to the customer. Deliveries by the delivery partners to addresses without home deliveries are deposited at the place where the parcel service for such addresses deposits packages.
3.4. Delivery fees
The amount of the delivery fee depends on the delivery method and the order value. Depending on the assortment and delivery method, a minimum order value may apply. The shipping costs for deliveries abroad are different. Please inquire with our order service team under the telephone number +41 44 281 9003. If we fulfill your order in accordance with § 3 exp. 1 by partial deliveries, you will only receive shipping costs for the first partial delivery. If the partial deliveries are made at your request, we charge shipping costs for every partial delivery.
3.5. Delivery note and invoice
Delivery notes and invoices are always sent electronically.
3.6. Cancellation of delivery by The Rainforest Company
If for reasons beyond the control of The Rainforest Company, such as wrong delivery address, absence of the recipient, missing access permit, bad weather or traffic conditions, make the successful delivery not possible or only under difficult circumstances, the Rainforest Company is entitled to cancel the order. Any claim of the customer for damages or real compensation is in this case completely excluded.
3.7. Returns and exchange
4. Prices and payment
4.1. Price conditions
All prices are in Swiss Francs, including applicable VAT. Decisive are the prices, as they are displayed on the website www.therainforestco.com at the time of the order. Price changes and price errors are reserved.
4.2. Payment methods / credit check
5. Product specifications
The product information published in the webshop is updated regularly and with the greatest care. In exceptional cases, this information may differ from what is actually printed on the packaging. In this case, the information on the package is always decisive. Since recipe changes can be made at any time, we recommend that you regularly consult the ingredients list on the packaging and pay attention to the allergy note.
6. Reservation of ownership
The delivered goods remain our property until full payment of the purchase price.
We have copyrights on all images, films and texts published in our catalog or online shop on the website. Use of the images, films and texts is not permitted without our express consent.
10.1. E-mail advertising
If you subscribe to our newsletter, we will use the information provided by you to send you the newsletter. You can revoke this consent at any time with effect for the future by unsubscribing from the newsletter.
10.2. Storage of customer data
Any consent granted in the storage of your customer data can be withdrawn at any time with effect for the future. Furthermore, we allow us to use the email to post on social media, such as Facebook etc. retargeting and similar promotional activities.
10.4. Disclosure of personal data to third parties
Your data will be disclosed to our suppliers, as far as necessary to deliver the goods. To process the payment, we will forward your payment details to our bank. This only processes your data to the extent that we are allowed to process it ourselves. In addition, your personal information will not be disclosed to third parties.
10.5. Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; However, please be aware that if you do this you may not be able to use the full functionality of this website. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=en
10.6. Credit checks and scoring
If we are in advance, e.g. In the case of a purchase on account, we obtain, where appropriate, credit information based on mathematical-statistical procedures at an information agency in order to safeguard our legitimate interests. To do this, we provide the credit card personal data to the credit bureau and use the information received on the statistical probability of default for a balanced decision on the establishment, conduct or termination of the contract. The credit information can contain probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and whose calculation includes, among other things, address data. Your interests worthy of protection are taken into account in accordance with the statutory provisions.
10.7. Facebook Social Plugins
10.8. Twitter Plugins
11. Customer service & complaints
Limmatquai 86, 8001 Zurich
Telephone: +41 43 508 89 20
Fax: +41 43 508 59 52
12. Final provisions
The provisions of Swiss law apply. The place of jurisdiction is Zurich. We reserve the right to change these terms and conditions at any time. The respective binding version of the terms and conditions is available on www.therainforestco.com.