Data policy

Data policy of The Rainforest Company GmbH

We collect and use your personal data exclusively in accordance with the data protection regulations of Switzerland.
Our employees and agents are obliged to comply with data protection regulations in accordance with legal requirements.
In the following, we will inform you about the nature, scope and purpose of the collection and use of personal data. You can access this information at any time on our website.
Who processes your data?
Responsible data processing agency is the company The Rainforest Company GmbH, Limmatquai 86, 8001 Zurich.
What rights do you have and where can you assert them?
  1. Withdrawal

    You have the right to revoke your consent to the collection and use of personal data with effect for the future at any time.

  2. Right of information

    You have the right to request information about the data stored about you or your pseudonym. At your request, the information can also be issued electronically.

  3. Right to cancellation, blocking or correction

    You have the right to request the deletion, blocking or correction of personal data stored about you. If legal regulations do not allow a deletion, your data will be blocked instead, so that they are only accessible for the purpose of mandatory legal regulations.

  4. Contact 

    To exercise your foregoing rights to revocation, information, deletion, blocking or correction of your data, please contact The Rainforest Company GmbH, Limmatquai 86, 8001 Zurich or by email at The use of your above rights is free of charge for you.

What information does The Rainforest Company collect from you?

  1. Collection and use of non-personal (anonymous) data for system-internal and statistical purposes
    When accessing our website, your internet browser automatically transmits data (eg date and time of access, URL (address) of the referring website, retrieved file, amount of sent data, browser type and version, operating system, IP address) our server.
    Unless you enter any information when using our website, the retrieval of information from our website is anonymous for you.
  2. Collection and use of personal data
  • Data for the fulfillment of the contract: Personal data (such as name, e-mail address) will only be collected and used by us if you enter this data in an input field on our website or send it by e-mail to us. The stored personal data will be used for contract processing and processing of your inquiries. After complete execution of the contract and full payment of the purchase price, your data will be stored with regard to tax and commercial retention periods, deleted after these deadlines. This does not apply if you have expressly consented to the further use of your data.
  • Newsletter Service Information: When you sign up for our newsletter service, Your Rainforest Company will use your information for promotional purposes. Use ends when you unsubscribe from the newsletter service. Unsubscribing from the newsletter service is possible for you at any time and can be done either by sending a message to or via a dedicated link in the newsletter.

  • Customer Account Information: When you set up a customer account using the Customer Registration feature, your data is permanently stored in The Rainforest Company's customer database. You can request the deletion of your customer data and your customer account at any time. If you have consented to receive promotional information when creating your customer account, The Rainforest Company will use the information you provide for promotional purposes. This consent is voluntary and you can revoke it at any time with effect for the future.

  • Customer review: The Rainforest Company offers you the opportunity to submit your own reviews of the products offered on the website (customer reviews). Your customer rating will be published anonymously or under the name (or nickname) entered by you in the form field provided for this purpose. To submit a customer rating, you must also provide a valid e-mail address. This e-mail address is only for contacting inquire about your rating. This e-mail address will not be published and will not be disclosed to third parties.
    If you have registered for an account with The Rainforest Company, you will be able to delete the rating from your account at any time. For this you must have logged in before submitting the rating in your customer account.
    The customer review can be published in all online shops of The Rainforest Company GmbH and its affiliates.
  • Contact via contact form
    The information and contact information provided by you will be used to contact you when you contact us, to communicate with us and to process your request.

    3. Geo-localization

    Using geo-localization, it is technically possible to limit the location of the Internet user based on the IP address. In order for you to be able to directly view the offers and items of The Rainforest Company Shop closest to where you live, your IP address will be collected and used for geo-localization purposes. Storage of the IP address beyond the end of the usage process does not take place for the purpose of geo-localization.

In which cases do third parties have access to data from you?

1) Transfer to order processing

To the extent necessary to carry out the contract with you, we also engage other companies and individuals to perform tasks for The Rainforest Company. An example of this is the commissioned transport company, which receives your contact information (eg name, address, telephone number, e-mail address) for this purpose in addition to your order information.
Furthermore, we use service providers for so-called fulfillment services. This includes, for example, order acceptance, order picking, packaging, shipping, cancellation processing or returns management. These service providers will also receive your order and contact information.
If you have ordered an assembly together with your purchase, we will pass on your order and contact details for this to the appropriate installer or the manufacturer, who will then take over the coordination of the assembly dates and the delivery of the houses for us.
We also offer you the option of tracking consignments, with the help of which you can check the current status of your consignment at any time.
In some cases, we also use service providers for hardware maintenance, software maintenance and provision of technical services, which may then come into contact with your data.
The aforementioned service providers only receive access to such personal information as is required to perform the respective activity. These service providers are prohibited from using your personal information for other purposes. To the extent required by law, contractual arrangements have been made with these service providers to protect your personal information.

2)  Transfer for payment

We pass on your payment data as part of the processing of payments to the commissioned credit institution or the respective payment service provider. Insofar as you have registered as a customer with your customer account, you have the option of depositing a payment method for further purchases (activation of the express payment) and thus speeding up future order processes. The payment service provider stores your data in this case encrypted for future orders, so that in subsequent orders no re-entry is required.

You can always undo or change this setting in your customer account under "My Data".

3)  Transfer for the sending of advertising material

For the sending of advertising material we pass on your data to external service providers. A transfer of your data to third parties for external advertising purposes is not.

4)  Passing on to public authorities or by court order

At the request of the competent authorities, we must provide information on personal data (inventory data) on a case-by-case basis for law enforcement, security, compliance with the statutory functions of the constitutional protection agencies or the Military Shielding Service or for the enforcement of intellectual property rights.

5)  Social Plugins

We renounce the integration of social plug-ins in our site to protect your privacy when you visit our website. We have only included graphic links from social network providers (such as to our website. This initially makes it impossible for your browser to establish a direct connection with the server of the social network provider. The Rainforest Company GmbH assumes no liability for the privacy policies and procedures of linked sites.

6)  Web analytics

To continually improve and optimize our site content and usability, we use Webtrends Inc. analytics technologies with the Webtrends Analytics product, and Google Inc. with the AdWords Conversion Tracking product. The session and interaction data of the website visitors are collected and statistically evaluated. For this
Purpose cookies are used. The session and interaction data are never processed in personal form, but only anonymously.

Partially, analysis data is transmitted and stored to a server of the respective analysis service in a member state of the EU or outside the EU (for example in the USA). The information may be transferred to third parties if permitted by law or if third parties process this data on behalf of our service provider. Neither we nor the web analytics services will associate your IP address with any other data stored by us or the service provider. The website uses the following analysis services:
  • Webtrends Analytics

    Our website uses the web analytics service "Webtrends Analytics" from Webtrends Inc. for statistical purposes as well as for the user-oriented design of our web offers. The data collection and storage can at any time with effect for the future via the opt-out link https: //ondemand.webtrends. com / support / optout.asp are contradicted.

  • Google

    Google Adwords Conversion Tracking uses cookies that allow an analysis of the use of the website. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage.

    By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you want to deactivate Google Analytics in your browser, you can download a corresponding add-on here:


8) Google reCAPTCHA

For the protection of internet forms we also use the reCAPTCHA service of the company Google Inc. ("Google") from the USA. This service includes submitting your IP address and, if necessary, other data to Google needed for the reCAPTCHA service. For this data, the divergent privacy policies of Google are used. For more information about the Google Captcha privacy policy, please visit:
What is it about cookies?
Cookies are small text files that are stored by your browser and serve to make the website more user-friendly, effective and secure. Cookies do not harm your computer or contain viruses. You can prevent the installation of cookies by setting your browser software accordingly.
Our online presence uses such cookies. The cookies used do not collect personal information about you. In particular, the cookies store settings you have selected, such as the currently active user account, the shopping cart or the shopping list. Furthermore, cookies are also used by us for statistical purposes. We point out that you may not be able to use all functions of our website when preventing the installation of cookies.
What Does The Rainforest Company Do For Data Security?
Our website and the associated IT systems are protected by technical and organizational measures against access and modification of your data by unauthorized persons as well as against loss and destruction.
With our website you only communicate encrypted, so that the transfer of personal data is protected. You can recognize the encryption by means of a "closed lock" in the status bar of your browser.
When paying by credit card, an additional security feature is used in the ordering process when the so-called credit card verification number is requested. We use the 3D-Secure Code. More information about the 3D-Secure Code can be found here.
We attach great importance to the security of our platform and deal intensively with security issues during development.
If you still encounter potential security vulnerabilities, please let us know as soon as possible! Send us an exact description of the vulnerability to Please also send us the exact URL and a description of how the vulnerability was found - ideally with a screenshot, etc.
Public procedure directory
The Federal Data Protection Act stipulates in § 4g BDSG that the data protection officer must provide everyone with the information required in § 4e BDSG in an appropriate manner upon request. We voluntarily comply with this obligation and make this information publicly available to you without individual application. If you have any questions about the public list of procedures or for further information in this regard, write to the address of The Rainforest Company GmbH or to:

1. Name of the responsible body :

The Rainforest Company GmbH, Limmatquai 86, 8001 Zürich


Albana Rama

2. Commissioned Head of Data Processing :

Jan-Philipp Sasse

3. Purpose of data collection, processing or use :

The object of the company is the operation of the online shop.
The Company is authorized to undertake all transactions which appear to promote the purpose of the Company, directly or indirectly, or which are otherwise related thereto. In particular, the Company may establish, acquire or participate in domestic and foreign companies of the same type or related industries and establish branches.
The collection, processing and use of personal data takes place in order to fulfill the above-mentioned activities.

4. Affected group of persons:

Customers, employees, suppliers, prospective service providers

5. Data or data categories :

Customer data, address data and data for personnel administration and control, for communication as well as for processing and control

6. Recipients or categories of recipients to whom the data can be communicated:

Internal bodies involved in the execution of the respective business processes such as purchasing, sales, marketing, accounting and personnel administration.
Public sector bodies, such as social security and tax authorities, where priority legislation exists. External contractors (service companies) in accordance with § 11 BDSG for the fulfillment of the above-mentioned purposes or in accordance with the authorization of the BDSG (§§ 28 ff BDSG).

7. Standard deadlines for the deletion of the data :

The legislature has issued various retention periods and obligations. After expiration of the deadlines, the corresponding data will be routinely deleted. Data which are not subject to retention periods and obligations will be deleted if their storage is no longer required for the fulfillment of the activities specified under 5. above.

8. Planned data transfer to third countries :

A transfer to third countries does not take place and is not planned.
Do you have anymore questions?
For any inquiries about your data or the privacy of The Rainforest Company GmbH, our company data protection coordinator, Mr. Sasse, is available for information. You can reach them by post via the address - The Rainforest Company GmbH, Limmatquai 86, 8001 Zurich - or by e-mail to
Status of the privacy policy: 24.05.2018
The Rainforest Company GmbH, Limmatquai 86, 8001 Zurich