Ordering and delivery information
3.1. Delivery of goods
(1) The delivery of the goods will be made directly to the delivery address and contact person provided by the customer or will be picked up at the chosen pick-up station (The Rainforest Company partner, participating specialist shop). The delivery is made by the transport service provider. The delivery takes place where accessible to the front door to individuals and to the reception at corporate customers.
3.2. Delivery and pick-up arrangements
Delivery to private households or corporate customers
Delivery to pickup points (partner locations)
3.3. Deposit of deliveries
For quality and safety reasons, The Rainforest Company strives to personally hand over the delivery of the goods to the customer. If a personal delivery during the agreed delivery time is not possible, the goods will either be deposited at the front door or brought back to the postal station. With the delivery of the goods, respectively the deposit of the goods on the doorstep, the benefits and risks, in particular the risk of theft, damages by third parties and environmental influences are transferred to the customer. Deliveries by the delivery partners to addresses without home deliveries are deposited at the place where the parcel service for such addresses deposits packages.
3.4. Delivery fees
The amount of the delivery fee depends on the delivery method and the order value. Depending on the assortment and delivery method, a minimum order value may apply. The shipping costs for deliveries abroad are different. Please inquire with our order service team under the telephone number +41 44 281 9003. If we fulfill your order in accordance with § 3 exp. 1 by partial deliveries, you will only receive shipping costs for the first partial delivery. If the partial deliveries are made at your request, we charge shipping costs for every partial delivery.
3.5. Delivery note and invoice
Delivery notes and invoices are always sent electronically.
3.6. Cancellation of delivery by The Rainforest Company
If for reasons beyond the control of The Rainforest Company, such as wrong delivery address, absence of the recipient, missing access permit, bad weather or traffic conditions, make the successful delivery not possible or only under difficult circumstances, the Rainforest Company is entitled to cancel the order. Any claim of the customer for damages or real compensation is in this case completely excluded.
3.7. Returns and exchange